Warranty Policy
Last Updated: October 20, 2026
AB TECH provides a 365-day limited warranty for digital products to help resolve covered issues involving delivery, access, installation, and activation.
This warranty includes technical assistance and, where appropriate, correction or replacement of the digital product at no additional charge.
Physical products are covered by any warranty specifically disclosed for that item and by applicable consumer protection laws.
Digital Warranty Period
The digital product warranty is valid for 365 calendar days from the date of purchase.
Please report covered issues within this period. A claim submitted within the warranty period will not become ineligible merely because its review continues after that period ends.
This warranty does not extend the subscription or license term stated on the product page. The scheduled expiration of a correctly described subscription is not a defect.
What the Digital Warranty Covers
Coverage includes:
Non-delivery of the purchased digital product, after verification.
Problems accessing download links or digital content supplied with the order.
Installation issues involving a supported system when the supplied instructions are followed.
Activation errors, including invalid or previously used license keys.
A license key that stops working during the warranty period while being used within its applicable license terms.
Corrupted or incomplete files supplied as part of the purchase.
Delivery of a version, edition, region, or platform different from the one ordered.
Digital Warranty Exclusions
This voluntary warranty does not cover issues caused by:
Use on an unsupported device or operating system where the relevant limitation was clearly disclosed before purchase.
Use beyond the rights granted by the applicable software license.
Transfer to another device when the license does not permit that transfer.
Hardware changes that invalidate activation under clearly disclosed license restrictions.
Third-party software or system modifications that cause the reported problem.
Expiration of the subscription period disclosed at purchase.
The presence of third-party software or a modified configuration does not automatically invalidate coverage. An exclusion applies only where the excluded circumstance causes the issue.
These exclusions do not remove remedies for an incorrect product, an inaccurate product description, or rights provided by applicable law.
Solutions for Digital Products
Depending on the issue, we may provide:
Step-by-step assistance with installation, activation, or access.
Resending of delivery emails, download links, or instructions.
Correction of an incorrectly fulfilled order.
Replacement of a defective license key or digital file.
Assistance and replacements for covered digital claims are provided at no additional charge.
If a covered problem cannot be resolved, we will assess the appropriate remedy under our Refund and Return Policy and applicable law. This warranty does not exclude a refund where one is legally required.
Physical Products
For mice, keyboards, headsets, and other physical accessories, any commercial warranty offered must be identified in the product listing or warranty information available before purchase.
That information should identify the warranty provider, coverage period, covered defects, exclusions, claim procedure, available remedies, and any applicable shipping costs.
The 365-day digital product warranty does not automatically apply to physical products.
If a physical item arrives damaged, defective, or incorrect, contact support@abtechstore.com. We will help identify the applicable return or warranty procedure.
Do not ship an item to our business address without first obtaining the correct return instructions.
Any manufacturer’s warranty is additional to rights you may have against AB TECH under applicable law.
How to Request Warranty Assistance
Email support@abtechstore.com.
Suggested subject line:
WARRANTY REQUEST – Order #XXXX
Please include:
Your name and the email address used for the purchase.
Your order number or another form of proof of purchase.
The product name.
A clear description of the issue.
Relevant screenshots, photographs, or error messages, where available.
Device and operating system details for installation or activation issues.
Please do not send passwords, full payment card details, or one-time verification codes.
We respond to support messages within 24 hours. Resolution time depends on the issue and whether additional information, troubleshooting, or inspection is required. The response time is not a guarantee that every issue will be resolved within 24 hours.
Relationship to Returns and Refunds
Change-of-mind returns, exchanges, and refund procedures are described in our Refund and Return Policy.
The 30-day return window does not shorten the 365-day digital warranty for covered issues.
Requesting warranty assistance does not waive any applicable refund, payment dispute, or consumer protection rights.
Your Legal Rights
This policy describes AB TECH’s voluntary warranty commitments. It does not exclude or limit any rights or remedies that cannot lawfully be excluded.
You may have additional rights under the laws applicable to your purchase, including rights that vary by U.S. state.
Company Information
Warranty Provider for the Digital Warranty:
AB Informatica e Software LTDA, operating as AB TECH.
Brazilian Company Registration Number (CNPJ):
65.185.502/0001-80
Business Address:
Rua Rosinha Minicelli, 95 – Centro
Palmares Paulista, SP
Postal Code: 15828-056
Brazil
Email: support@abtechstore.com
Website: https://abtechstore.com
Customer Service Hours:
Monday through Friday, 9:00 a.m. to 6:00 p.m. Brasília Time (BRT, UTC-3).
Support Response Time:
Within 24 hours.
Changes to This Policy
We may update this policy to reflect operational changes or applicable requirements.
Updates will be published on this page with a revised date. Changes will not reduce the warranty coverage promised for purchases already completed.