Delivery Policy
Please read this policy carefully before placing an order. It explains how AB TECH delivers digital products and ships physical products to customers in the United States.
Types of Products
AB TECH sells digital products and physical computer accessories.
Digital products include software license keys, activation codes, download links, and installation instructions. These products are delivered electronically. No discs, boxes, or physical packages are shipped for digital purchases.
Physical products include mice, keyboards, headsets, and other accessories identified as physical items on their product pages. These items are shipped to the delivery address provided at checkout.
If your order contains both digital and physical products, they will be delivered separately.
Digital Delivery Process
License keys, download links, or installation instructions are sent to the email address provided at checkout after payment confirmation.
Please check your inbox and spam or junk folders for the delivery email.
Digital Delivery Times
Digital orders are generally delivered within a few minutes after payment confirmation.
In cases requiring manual payment verification or security checks, delivery may take up to one hour after payment confirmation.
If you have not received your digital product within that time, please contact support@abtechstore.com and include your order number.
Physical Order Processing and Shipping
After payment confirmation, physical orders are prepared for shipment.
Order processing time: up to 48 hours after payment confirmation.
Physical products are shipped to eligible addresses in the United States. Available shipping methods, applicable charges, and delivery estimates are provided at checkout.
Before completing your purchase, please verify your full shipping address, including the street address, apartment or suite number, city, state, and ZIP code.
Physical Delivery Times and Tracking
Estimated transit times after dispatch vary depending on the delivery address and shipping method selected. Please refer to the estimate provided at checkout.
The total estimated delivery time includes both order processing and carrier transit time. When delivery times are expressed in business days, weekends and applicable public holidays are excluded.
Once your order ships, we will send a shipping confirmation by email, including tracking information when available.
Delivery estimates may be affected by carrier disruptions, weather conditions, holidays, or customs processing for shipments originating outside the United States. If your order exceeds the estimated delivery window, please contact us so we can investigate.
If You Have Not Received Your Order
Digital products:
Check your spam or junk folder and confirm that the email address entered at checkout is correct. If you still cannot locate the delivery email, contact us with your order number so we can verify the purchase and resend the delivery information.
Physical products:
Review the tracking information and check whether the carrier has left a delivery notice. If the package is marked as delivered but you cannot locate it, or if tracking indicates a delivery problem, contact us with your order number.
If your package arrives damaged or contains an incorrect item, please keep the packaging and send us a description and photographs so we can assess the issue.
Customer Responsibilities
Customers are responsible for providing accurate contact and delivery information.
For digital purchases, please provide a valid email address that can receive messages. Incorrect addresses or full inboxes may delay delivery.
For physical purchases, please provide a complete and accurate shipping address. If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has shipped.
If an incorrect or incomplete address causes a package to be returned, we will contact you to discuss the next steps and any applicable reshipping costs before proceeding.
Customer Support
For questions about digital delivery, shipping, tracking, or missing orders, contact:
Email: support@abtechstore.com
Please include your order number and a brief description of the issue.
Support response time: within 24 hours.
Support hours: Monday through Friday, from 9:00 a.m. to 6:00 p.m. Brasília Time (BRT, UTC-3).
Changes to This Policy
We may update this policy to reflect changes in our products or delivery processes. Updates will be published on this page.
Changes will not alter the delivery terms agreed upon for orders already placed. Nothing in this policy limits your rights under applicable consumer protection laws.
Company Information
Store Name: AB TECH
Legal Company Name: AB Informatica e Software LTDA
Brazilian Company Registration Number (CNPJ): 65.185.502/0001-80
Business Address:
Rua Rosinha Minicelli, 95 – Centro
Palmares Paulista, SP
Postal Code: 15828-056
Brazil
Email: support@abtechstore.com
Website: https://abtechstore.com