Refund and Return Policy
Last Updated: October 20, 2026
This policy explains how AB TECH handles returns, refunds, and exchanges for digital products and physical computer accessories.
30-Day Return and Refund Window
You may request a return or refund within 30 calendar days of delivery, subject to the conditions below.
For digital products, delivery occurs when the license key, download link, or access instructions are sent to your email address.
For physical products, delivery occurs when you receive the item.
This voluntary policy does not limit any rights or remedies available under applicable law.
Digital Products
You may request a refund in the following situations:
Change of mind: the request is submitted within 30 days of delivery, and the product has not been activated, redeemed, or used.
Non-delivery: the product was not received, and we cannot complete delivery.
Technical defect: the license key is invalid, cannot activate the software described on the product page, or has a verified technical issue that our support team cannot resolve.
Incorrect product: the version, edition, or region supplied differs from your order.
Activation does not automatically exclude a claim involving a verified defect or an incorrect product.
No physical return is required for digital products. Once a refund is completed, you must stop using the refunded product and must not activate, transfer, resell, or share its license key.
Physical Products
You may request a return within 30 days of receiving your physical product.
For change-of-mind returns, the product must be unused, undamaged, and returned with its original packaging, accessories, and included components.
If an item arrives damaged, defective, or different from what you ordered, contact us with your order number and a description of the problem. Photographs may help us assess the issue.
Opening or testing an item to discover a defect does not automatically exclude a valid defect claim. Original packaging requirements for change-of-mind returns do not override applicable rights concerning defective or incorrect goods.
Exchanges
We accept exchange requests within 30 days of delivery, subject to product availability and the conditions in this policy.
For digital exchanges, the original product must not have been activated, redeemed, or used, unless the exchange concerns a verified defect or an incorrect product.
For physical exchanges, the item must meet the applicable return conditions.
Any price difference and applicable shipping arrangements will be explained before the exchange is confirmed. Store credit will only be provided with your agreement.
Exclusions
Our voluntary change-of-mind policy does not cover:
Digital products that have already been activated, redeemed, or used.
Physical products that have been used or damaged by the customer.
Physical products returned with missing accessories or components.
Damage caused by misuse, accidental damage after delivery, or unauthorized modifications is not treated as a manufacturing defect under this policy.
These exclusions do not remove rights relating to defective goods, incorrect items, misleading product descriptions, or other remedies required by applicable law.
Return Costs and Instructions
Digital products:
No return shipping is required.
No restocking fee applies.
Physical products:
Return shipping for change-of-mind requests: [Confirm who pays.]
Return shipping for defective, damaged, or incorrect items: [Confirm the prepaid label or reimbursement arrangement.]
Original outbound shipping charges for change-of-mind returns: [Confirm whether these are refundable.]
Restocking fee: [Confirm whether any fee applies.]
Deadline to send an approved return: [Insert number of calendar days after authorization.]
Contact support before shipping a return so we can provide the correct return address and instructions.
The business address listed below is not automatically the return destination. Please wait for the return instructions before sending your package.
These arrangements remain subject to any mandatory requirements under applicable law.
How to Request a Return or Refund
Email support@abtechstore.com with:
Your order number.
The name of the product.
The email address used for the purchase.
Whether you are requesting a refund or an exchange.
A description of any defect, delivery problem, or incorrect item.
Relevant screenshots or photographs, when available.
You do not need to explain why you changed your mind when requesting an eligible change-of-mind return.
We respond to support messages within 24 hours. Reviewing a request may take one to two business days, or longer if additional information is needed.
For digital products, we may verify the license status or request information about an activation error.
For physical products, we will provide return instructions when a return is required. Refund approval may depend on receiving and inspecting the returned item.
Refund Processing
Once approved, we will issue the refund to the original payment method within seven business days, unless applicable law requires a shorter period.
Your bank or payment provider may require additional time to display the refund in your account.
If the original payment method cannot receive the refund, we will contact you to arrange an appropriate alternative. We will not substitute store credit without your agreement.
Non-Delivery and Order Cancellations
If your digital product has not arrived, check your spam or junk folder and contact us so we can investigate.
If a physical order has not arrived within the estimated delivery period, contact us with your order number.
If we cannot fulfill your order, we will refund the amount paid for the unfulfilled items and any associated shipping charges that are refundable.
If shipment is delayed, we will provide any cancellation and refund options required by applicable law.
Disputes and Chargebacks
We encourage you to contact us if there is a problem with your purchase so we can help resolve it.
Contacting us is not a condition for exercising any right to dispute a transaction with your bank or payment provider. This policy does not limit those rights or extend any applicable dispute deadline.
Company Information and Contact
Store Name: AB TECH
Company Name: AB Informatica e Software LTDA
Brazilian Company Registration Number (CNPJ): 65.185.502/0001-80
Business Address:
Rua Rosinha Minicelli, 95 – Centro
Palmares Paulista, SP
Postal Code: 15828-056
Brazil
Email: support@abtechstore.com
Website: https://abtechstore.com
Customer Service Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Brasília Time (BRT, UTC-3).
Support Response Time: Within 24 hours.
Policy Updates
We may update this policy to reflect changes in our operations or applicable requirements.
Updates will be published on this page. Changes will not reduce the return or refund terms agreed upon for purchases already completed.