AB TECH / Customer care
A little clarity.
A better shopping experience.
Find answers to common questions about payments, digital delivery, shipping, returns, and product support.
Orders & payments
What payment methods do you accept?
Payments are processed through Stripe. We accept the cards and payment methods displayed at checkout, including Google Pay and Apple Pay for eligible transactions.
Availability may vary by country, currency, device, and transaction. The available options are shown before you confirm payment.
Will there be any additional charges?
The currency, applicable taxes, shipping charges, and order total are displayed at checkout before payment confirmation.
Your bank or payment provider may separately apply currency conversion or international transaction fees.
What should I check before buying a software license?
Review the product edition, operating system requirements, number of devices, license duration, and any activation-region restrictions shown on the product page.
AB TECH is an independent reseller. Product names and trademarks belong to their respective owners; their appearance on our website does not imply endorsement or affiliation.
Digital delivery & shipping
How will I receive my product?
Digital products: your license key or access information and setup instructions are delivered to the email address provided at checkout after payment confirmation. No physical item is shipped for a digital purchase.
Physical products: accessories such as mice, keyboards, and headsets are shipped to the eligible delivery address provided at checkout. Orders containing both product types may be fulfilled separately.
How long does digital delivery take?
Digital orders are normally delivered within a few minutes after payment confirmation. In cases requiring additional verification, delivery may take up to 1 hour.
If your delivery email has not arrived within that time, contact support@abtechstore.com with your order number so we can investigate.
I have not received my activation key. What should I do?
Check your spam and junk folders, and confirm that the email address entered at checkout is correct.
If you still cannot find the message, email our support team with your order number. We will check the delivery status and help you access your purchase.
When will my physical order arrive?
Delivery times depend on the product and shipping destination. Please review the processing times and shipping estimates provided for your order and in our Delivery Policy.
When tracking is available, use the tracking details provided with your shipment. Contact us if your package is delayed, missing, or marked as delivered but has not arrived.
Returns & product support
Can I request a return or refund?
You can request a return or refund within 30 calendar days of delivery, subject to the eligibility conditions in our Refund and Return Policy.
For digital products, change-of-mind refunds require that the product has not been activated, redeemed, or used. Activation does not automatically exclude valid claims involving defective or incorrect products.
Physical returns must meet the condition and return requirements in our policy. Applicable consumer rights remain unaffected.
Who pays for return shipping?
AB TECH covers return shipping for approved physical returns, including change-of-mind returns and defective, damaged, or incorrect items. Our support team will arrange a prepaid label or explain the reimbursement process.
No restocking fee applies. Original outbound shipping charges are refundable for eligible returns under our Refund and Return Policy.
Contact support before sending anything back. Wait for the correct return address and instructions; our business address is not automatically the return destination.
What if my key does not work or my item is defective?
Contact support@abtechstore.com with your order number and a description of the issue. For software problems, include the error message or a screenshot without exposing your full activation key or other sensitive information.
We will help troubleshoot the issue and assess the appropriate solution under the applicable product warranty and Refund and Return Policy. Coverage and remedies may vary by product.
Do you help with installation and activation?
Yes. Digital orders include setup instructions, and our support team can help if you experience difficulty following the installation or activation steps.
Check the product page for compatibility and license requirements before purchasing.
Privacy & customer reviews
How is my personal information used?
We use personal information to process payments, deliver purchases, provide support, and operate our store. Information may also be processed for analytics, advertising, and customer reviews, as described in our Privacy and Cookies Policy.
Relevant information may be shared with service providers such as payment processors, shipping providers, Google, and Trustpilot, subject to applicable privacy choices and legal requirements. Contact us with any questions about your data.
Will I receive a request to review my purchase?
We use Trustpilot and Google Customer Reviews to collect customer feedback. You may receive a Trustpilot invitation, subject to applicable requirements, and can decline to leave a review or use the unsubscribe option in the invitation.
Google asks for your permission on the order confirmation page. If you opt in, Google may email you a survey after the estimated delivery date.
Participation is optional. Declining a survey or leaving an honest negative review does not affect your support, warranty, or refund rights. Agreeing to a review invitation does not by itself subscribe you to promotional emails.